Door Industry Journal - Spring 2015

Also online at: www.dijonline.co.uk 28 THE door industry journal spring 2015 industry news GDS INVESTS TO ENSURE EXCELLENCE IN CUSTOMER SERVICE As part of Garage Door Systems’ expansion plans, the company has made some changes to its Senior Management structure. Mark McEvoy has been appointed Commercial Director, allowing the company to recruit several new roles. Rodney Kernohan joined the company in February as Marketing and Business Development Manager. Rodney will be assisting Mark in the delivery of improved communications with its partners as well as ensuring dealers continue to receive a high standard of customer service. Lisa Holmes joined in early March as the companies new Financial Controller, whilst Tracey Mitchel and Ciara Hughes further strengthen the Customer Care team and David Quigley joins as Project Engineer. Managing Director Peter Doherty said “As Garage Door Systems continues to pull away from the recession, we, as a company, have invested heavily in skilled experience and new technology to design and deliver some wonderful new products”. Peter went onto say, “I am delighted that Rodney, Lisa, Tracey, Ciara and David have joined the GDS Team to help us deliver a newly enhanced range of products to include our new DuraTherm Sectional Garage Doors and DuraPass range of single-hinged personnel doors”. The company’s Commercial Director, Mark McEvoy stated “We have spent the past two years listening to our customers, understanding what the industry actually needs and ensuring that GDS has put in place all the measures to offer our installation network of dealers a world-class customer experience”. Mark went onto say “With the recent investments, we have proven that we are serious about implementing real change to deliver innovative products, excellent customer service and real-time engagement with our customers throughout the sales and installation process”. Do you want your company to feature in the Door Industry Journal but don’t know what to write? Don’t worry, help is at hand… Martin Sayers at MSCopy is the copywriting partner for the DIJ and is available to write your editorial, marketing and advertising copy. It is his job to write words that drive customers to your door. Martin has over a decade of experience and can produce copy for you based on a simple written brief or telephone interview. If words are failing you then contact Martin Sayers today – call 01223 476286 or email mail@mscopy.co.uk www.mscopy.co.uk Martin Sayers Are you lost for words? Lisa Holmes Ciara Hughes David Quigley Tracey Mitchel Rodney Kernohan