Door Industry Journal - Spring 2015

50 THE door industry journal spring 2015 Also online at: www.dijonline.co.uk SWR Spares – Customer Service Improvements… SWR base everything they do on customer feedback and pride themselves on the customer service levels they offer. Their newly launched website has gone from strength to strength on the back of this philosophy and they have no intention of stopping now. “We are always keen to receive customer feedback as this really enables us to get things right. We wanted to make ordering single or repeat stock orders online an easy and positive experience for everyone – and hopefully we have achieved that.” said Lisa Bankole. DPD Tracking Service SWR recently introduced DPD to their courier providers, as they offer an industry leading service that keep customers informed with regular delivery updates via SMS text and email. Lisa explains “These small changes can really impact our customer’s experience and the feedback we have received so far is extremely positive. It’s another example of how we are constantly looking to improve our service”. New Team Members SWR Spares have also taken on two new team members, Steven Lee and Siobhan Towner to maintain a high level of customer service. “Since joining SWR I have quickly realised the company ethos is very much customer focussed – they really pride themselves on engaging with the customers, and that’s something I’m looking to build upon moving forward.” said Steven. New Catalogue The new SWR Trade Spares catalogue is going to print soon and should be available in April. As always SWR will be posting this out to all accounts, and digital copies will be available online. SWR would also like to stress the message that they are strictly trade only. SWR are passionate about supporting their customers and the trade – SWR are and will remain trade only. For more information on the new catalogue or online account details please visit: www.swrtradespares.com or call 0800 45 55 55 or 01442 219611. garage doors