Door Industry Journal - Spring 2017

32 THE door industry journal spring 2017 industry news PAUL DOYLE JOINS TECKENTRUP DOOR SYSTEMS AS GARAGE DOORS SALES MANAGER Paul Doyle has joined Teckentrup Door Solutions to enhance the company’s already renowned high levels of service with customer visits and increase the geographical reach of the garage door product range. Paul is a seasoned garage door professional with many years experience in the industry. 6 years spent at DOCO, ultimately as sales director for the UK & Ireland, means customers can tap into his exceptional knowledge on all things connected to sectional garage doors. Aside from work, Paul is a keen scuba diver with over 20 years at the deep end! He is a qualified diving instructor and is off on a trip in September diving on the Japanese Second World War fleet that the USA sank at the end of the war, at Truk Lagoon, Micronesia (in the central Pacific). Paul commented, “I’m looking forward to building upon the great relationship Teckentrup Door Solutions has with its customers and spreading the word into areas of the UK Teckentrup has yet to service” For more information on Teckentrup Door Solutions call Paul Doyle at Teckentrup UK Limited on 07904 788 281, email p.doyle@teckentrup.co.uk or visit www.teckentrupdepot.co.uk PROMOTION TAKES HÖRMANN’S COMMERCIAL DEPARTMENT TO THE NEXT LEVEL Hörmann UK has strengthened its newly-formed commercial department with the promotion of Amy Fisher from estimating and field sales support manager to commercial manager. Having worked at Hörmann for the past six years, Amy has accrued a wealth of knowledge and experience from her various positions within different departments at the company. Before starting her new role, Amy worked in the estimating department and in field sales support prior to that, which provided her with the relevant skills to excel as commercial manager. In her new position, Amy will be responsible for managing over twenty members of staff across five sub-teams - reception, estimating, technical, trade sales and after sales. As commercial manager, Amy will be tasked with streamlining the way each team within the commercial department works, by putting robust and standardised procedures in place to help to improve operations and ensure that the customers experience is as seamless as possible. Commenting on her recent promotion, Amy said: “I’ve only been in my new position for a few weeks now, but I am really looking forward to developing the department to ensure that we provide our customers with the highest levels of support and service. I believe that by combining the departments into one, will not only give us much more visibility over what is happening within each area, but it will enable them to have a complete overview of our customer’s journey from purchase to aftercare”. David Newcombe, managing director at Hormann (UK) Ltd., said: “Ever since she joined the company, Amy has been a valued member of the team. We’re always looking at ways to improve our levels of customer service, and Amy’s promotion, as well as the investment we have put into the commercial department, will ensure that we can provide our customers with service levels that they expect from the UK’s leading door manufacturer.” For more information about Hörmann or to find out more about its product range and service packages, call 01530 513000 or visit www.hormann.co.uk