Door Industry Journal - Spring 2021

Also online at: www.dijonline.co.uk 38 THE door industry journal spring 2021 Industry News Rundum Meir Supports Carbon- saving International Tree Planting Initiative Leading bespoke garage door manufacturer Rundum Meir (UK) Ltd has undertaken to plant between 50 and 100 trees for every door sold as part of its support for the pioneering environmental organisation the International Tree Foundation (ITF). The company has pledged to be a supporter of the ITF, a non-profit, non-political, conservation organisation involved in planting, maintaining and protecting trees, which in 2020 helped to plant more than 805,873 trees. From its origins in Kenya in 1922 today the ITF works across Africa and the UK, working with partners to restore forests and woodlands, conserve habitats rich in biodiversity, and help communities who rely upon forests develop prosperous sustainable livelihoods. With a great many of Rundum Meir’s garage doors manufactured using timber, the company has always offered customers premium quality products from sustainably sourced materials. This new commitment, however, enables the company to go further and take a more proactive step on the path towards a low carbon, more sustainable future. Danesch Missaghian, Director of Rundum Meir (UK) says: “We’re delighted to be partnering with the ITF whose work is crucial in the battle to preserve, restore and create new forests both here in the UK and across the globe. We’ve made an initial donation to enable the planting of 1,000 trees in Kenya but that is just the start of our support – with every door sold we can now offset the carbon impact of our products and assist communities by paying for the planting of 50 to 100 trees.” Rundum Meir UK manufactures bespoke garage doors in a wide range of different types of timber and continuously reviews these options to ensure species are removed from sale if scientists declare them unsustainable. Their aim is to support the planting of 20,000 trees by 2025. Find out more about Rundum Meir UK at www.rundum.co.uk . And to support the International Tree Foundation or find out more about the work they do visit www.internationaltreefoundation.org . Ellard Strives to be The Best Through Major Improvements in 2021 Danielle Clubb, Marketing Manager at Ellard reveals what changes to expect during this year. At Ellard we have always prided ourselves on our customer service. We believe that the way we deal with our customers is paramount to our success. Over the last couple of years, we have had a lot of changes in the business and during an internal review we recognised that there was a need to improve. We have already started to make changes in the business to ensure we meet the high expectations we have set, and you expect. We have made changes to the RMA processes and will now arrange collection of RMA’s as long as they are made available within 21 days. We then have a strict 10-day process once the items are returned to Ellard. This is to ensure that the customer receives a credit or a report within 31 days. We are increasing our onsite availability and will endeavour to attend site within 3 working days (sooner if possible). These site visits will not be chargeable but if the problem is an installation issue, we will invite you for training. Training is a particular strength of Ellard and can be offered in a variety of ways, however if training is refused then we do reserve the right not to attend site in the future. We have recently recruited two new members to the customer service team; Jessica Robison who will start an apprenticeship and Adam Pang (ex NRG) who has re-joined the company and brings with him a wealth of experience. We will also be recruiting another apprentice in the coming weeks. In addition, we have promoted Daniele Jackson to the position of Head of Customer Service, Julie Hawkins to Customer Service Manager and Christina Lowe as Customer Service Team Leader. All businesses bring in new people and this creates challenges in terms of knowledge and experience and to this end we have introduced an intense training schedule for the entire customer service team. I am confident that you will begin to see the benefits over the coming weeks/months. From 1st March we will be moving to an updated ERP system and off-site servers. These changes will provide ease of process for the team members answering calls and responding to emails. Our aim is to be the best in the industry, and we measure ourselves by the feedback we receive. If you wish to send us some feedback feel free to email sales@ellard.co.uk . www.ellard.co.uk