Door Industry Journal - Spring 2021

The Rotherham site is here to stay We caught up with Kevin Spence, AlluGuard’s Managing Director, who had this to say about the gravitas Stella brings to the table. “It’s great to have the backing of a such a large group and I’m delighted to confirm that the Rotherham site development is underway with Stella’s investment. The new office block is now occupied and undergoing refurbishment, whilst the factory is seeing new machinery and progress on warehousing space. Confirming a bright future for the Rotherham site has allowed us to develop the team and plan for growth.” Next week delivery promise for AlluGuard 77 doors in stock colours With the pandemic creating an explosion in demand across the home improvement sector, lead-times have been a hot topic for the whole industry. Kevin was delighted to report that AlluGuard has made a simple promise to its customers of next week delivery on stock colours for AlluGuard 77 doors. “We’ve worked incredibly hard to increase our output and we’re geared up to keep our lead-time promise as volumes increase. Nigel Slater our Factory Manager has solid expertise in managing time-sensitive production and logistics and he’s brought his years of experience to drive efficiencies into our processes, to both increase our capacity and speed responsiveness to customer requirements”. Let’s talk – Ian Hetherington heads the new Customer Service Team Investment in hard assets; buildings and machinery is one thing but AlluGuard has already invested in strengthening its team. Over the last few months, a new Customer Service Team has been assembled. AlluGuard has brought people into the business from industries renowned for exceptional customer service. These new skills combined with the expertise and knowledge from long-serving staff, has created a new and dynamic customer-led team. To lead the team, AlluGuard has appointed Ian Hetherington as Commercial Director. Ian’s vast experience and door knowledge will be invaluable in strengthening customer relations. Central to Ian’s approach is talking with and being accessible to customers both old and new. Ian shared this, “It’s exciting to have a team with such a clear focus and mandate to put the customer first. We’ve Scot Smaldon as Customer Service Manager. Scot lives and breaths Customer Service and describes himself as the ‘Customer’s Champion’. Scot’s role is to coordinate and manage a positive customer experience from initial enquiry right through to after-sales and warranty. THE door industry journal spring 2021 Also online at: www.dijonline.co.uk 59 Domestic Garage Doors