Also online at: www.dijonline.co.uk 68 THE door industry journal spring 2022 Domestic Garage Doors Build Your Perfect Garage Door Spec with Secureroll Aluroll’s impressive customer loyalty rates have long been attributed to providing the best service levels in the market. The manufacturer’s flexibility allows them to regularly turn around emergency rushed jobs in under 24 hours, along with providing customers with exceptional sales and technical support. However, perhaps the largest benefit for Aluroll customers is the ability to completely customise every detail on a door. The company’s IT system FenTrack has played a large part in ensuring that the personal touches have not been lost as the company has grown exponentially in recent years. The custom end-to-end manufacturing system handles everything from order processing and CRM, through to scheduling, manufacturing stations, stock management and logistics. The latest developments have led to FenTrack handling over 200 preference options, enabling the sales team to record exactly how each customer likes their doors. These specification details then automatically pull through onto the cut sheet instructions for the factory, saving time when ordering and minimising human error during processing. Aluroll customers can ask to update their preferences at any time, and the flexibility to make changes for one-off jobs will remain in place. The most common preference options include: • Control panel of choice, wired or wireless safety system and whether to use a Somfy or Econom motor. • Whether the guide channels are pre-drilled - a free of charge service introduced last year. • Special packaging requirements - for example, some customers opt-out of using cardboard to save on disposal, or request additional bubble wrap around certain parts of the door. • Custom branded Secureroll stickers, complete with the customer’s logo. Other, more specialist, preference options include Velcro on particular parts of the box, barrel or Selve locks, splayed guides, angled override eyelets, an alternative rubber edge or doors without wind locks. The system is capable of handling the list of requests as it expands with new customers. Speak to the sales office on 0800 977 8975 to discuss the benefits of becoming an Aluroll customer. Aluroll Customers Enjoying Benefits of the Installer Portal An increasing number of installers are switching to Aluroll’s new online ordering system. The Installer Portal offers a new, convenient way to order Secureroll garage doors online. User analysis has shown that every customer who has tried the portal has continued to use it for all their garage door orders. It offers many benefits: • Easy to use, mobile and tablet friendly design. • Get an instant price with the ‘quick quote’ function - perfect for use whilst still on site. • Save partially-completed orders and return to complete them later. • Get updates on the progress of all of your orders, at any time of day. Aluroll will continue to offer customers the option to place orders however they prefer, with the sales office and technical team to remain on hand on 0800 977 8975 or orders@aluroll.co.uk .
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