2 Also online at: www.dijonline.co.uk Locks & Building Hardware In the past year, this confirmed that we had: • No major non-conformance reports (NCR) were raised by British Assessment Bureau within our annual audit • 100% company recommendation rating from our annual client survey • 100% rating of our products, quality, and reliability – identified as the same or better than competitors through our annual client survey • Minimal processing errors - below our less than 0.5% orders received target. • Minimal order packing errors - below our less than 0.5% orders received target. • A total of ‘all concerns raised’ was less than 2% against all orders received. We aim to achieve more than a 98% average OTIF for customer orders and during 2022/23, we completed 99.54% We pride ourselves on our high levels of customer service and we work hard to continually review our processes to ensure efficiencies and compliance which help us maintain ISO certification. So, if you are looking to buy from a company that you can trust for your specialist architectural ironmongery requirements, you know that your enquiry will be met with a warm welcome and assured efficiency. info@strandhardware.co.uk | 01922 639111 | www.strandhardware.co.uk Have you liked our Twitter pages yet? We post news everyday! www.twitter.com/DoorIndustryJnl
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