Also online at: www.dijonline.co.uk 30 THE door industry journal spring 2024 Industry News Ellard’s Launches Their New Campaign: We’re More Than Just a Product! Ellard is more than a company selling products; they’re individuals passionate about ensuring high-quality service and positive experiences. Their recent advert is a testament to the ethos of we are more than just a product. Their vision for this advert wasn’t to showcase what they sell, but rather the behind-the-scenes action that makes Ellard unique and the people who make the customer journey as seamless as possible. Throughout, they wanted to convey that Ellard isn’t a singular entity; but a dedicated team working tirelessly to ensure that every touchpoint in your journey with them is nothing short of exceptional. Scan the QR code to explore the part all employees play in Ellard’s commitment to customer satisfaction. The company hopes their new advert highlights that at Ellard they’re crafting experiences, fostering connections, and building relationships. Let’s explore some of the highlights: Marketing dedicated to you: At Ellard, the marketing support services are designed to elevate your brand’s impact. They offer direct communication with their marketing team for tailored assistance for materials such as custom literature, imagery and media packs filled with impactful visuals bespoke for your company. Enhance your showroom with their branding support, collaborate on social media partnerships and case studies, and stand out at exhibitions and trade shows with dedicated product support, ensuring your brand leaves a lasting impression. Unparalleled customer support Customer service coordinators at Ellard always ensure that your experience is seamless and filled with support, making sure every query finds a solution. The external accounts team stands as a beacon of accessibility. Always just a call away, they embody their commitment to meeting your needs promptly and reliably, underlining the importance of attentiveness in ensuring your satisfaction. Technical expertise Technical expertise isn’t a service; it’s a promise. Their expert team is ready to guide you, assisting not only with technical matters but also ensuring that they are here to support you throughout every stage of the process. On-site engineers are always ready to assist you, bringing Ellard’s dedication directly to your doorstep, ensuring that the experience of excellence isn’t limited to their premises but extends wherever you need it. For that extra level of care, visit Ellard’s training centre to gain more understanding of the products. Commitment doesn’t end with a sale. The state-of-the-art training facilities offer complimentary sessions to guide customers through a smooth installation and setup journey, ensuring they maximise the benefits of our products. Ellard is devoted to excellence, nurturing connections, and ensuring unparalleled support at every turn. From personalised marketing to dedicated technical expertise and on-site assistance, our focus remains steadfast—making your journey with us remarkable. Join us at Ellard, where quality meets passion, and let’s embark on this journey together. We are more than just a product. Get in touch with the sales team today at sales@ellard.co.uk to begin your transformative experience. www.ellard.co.uk
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