THE door industry journal spring 2024 Domestic Garage Doors Also online at: www.dijonline.co.uk 42 Meet Dave Lucas: AlluGuard’s New Account Manager Growing garage door manufacturer, AlluGuard, has now welcomed a dedicated Account Manager into its newly structured support network. Dave Lucas, who was previously a member of SWS UK’s customer service department has transferred his extensive skillset into his new role supporting AlluGuard customers. Working full-time as AlluGuard’s Account Manager, Dave will be on hand to respond to customer enquiries and offer sales support and expert product advice. Dave hits the ground running with 5 years of experience in the garage door industry. Product and manufacturing knowledge comes from his time as a manufacturing operative for SWS UK, which is where AlluGuard has been located for almost 18 months. Remaining in the factory, his role as a Quality Technician suited his perfectionist personality whilst increasing his awareness of the importance of quality. More recently, Dave was an important member of SWS UK’s customer service team where he demonstrated his excellent customer care skills and his incredible ability to build strong customer relationships. “I’m extremely excited to be joining the AlluGuard team” Dave informed us. “I’m already familiar with the AlluGuard product range and I’m looking forward to supporting AlluGuard customers with their accounts. AlluGuard is going from strength to strength and it’s fantastic to be part of a team that’s driving that forward.” Dave, who will be primarily office-based will be working alongside AlluGuard’s long-standing Sales Manager Matthew Berry. Matthew continues to be on the road, offering face-to-face contact and expert advice. Supporting Matthew and Dave and completing AlluGuard’s support service is a team of Customer Service Operatives, a 24/7 Technical department, and expert Marketing Advisors. For further information, or to make contact with Dave please email dave.lucas@alluguard.co.uk or visit alluguard.co.uk . dhf Launches New Garage Door Video Tamworth-based trade association, the Door & Hardware Federation (dhf) has announced the release of its latest educational resource: an instructive video aimed at informing consumers about the importance of selecting a bona fide company such as a member of the dhf Garage Door Group for their garage door installation requirements. In a market saturated with choice, Patricia Sowsbery-Stevens, dhf’s Commercial Director, stresses the critical factors to consider when investing in a new garage door. “While price and availability may initially drive your decision-making process, safety should never be overlooked,” she explains. “A comprehensive garage door installation involves so much more than simply ‘fitting the product’; it’s about ensuring the safety and reliability of the entire system.” dhf’s newly launched video is concise yet impactful at under two minutes long and is tailored for industry and consumers alike. It explains the advantages of choosing a dhf member for a garage door installation and examines the type of service a specialist garage door supply and installation company, such as a dhf Garage Door Group member, should provide to result in a safe and compliant product. In particular, the video guides viewers through the purchasing process from the initial consideration stage all the way through to post-installation support, draws attention to dhf’s Warranty Plus promise that provides consumers with extra peace of mind, and demonstrates the benefits of using a dhf Garage Door Group member. This initiative builds upon dhf’s legacy of promoting garage door safety. Since the debut of its first domestic garage door safety video launched in January 2022 focusing on the complexities of the ‘hold-to-run’ feature, dhf has remained steadfast in its mission to educate both members and consumers on safety best practices. Patricia says: “Through resources such as our technical helpline, additional training through webinars, site visits, industry group meetings and exclusive access to specialist literature, we equip our members with the knowledge and support needed to deliver superior service. We urge our members to share this video on their own social platforms to help inform consumers as to why they should choose a dhf member.” To view the video in full, please visit: https://bit.ly/49EJjkT Door & Hardware Federation | 01827 52337 | www.dhfonline.org.uk Matthew Berry (left) and Dave Lucas (right)
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