Also online at: www.dijonline.co.uk 52 THE door industry journal spring 2024 Domestic Garage Doors Fort Doors Revolutionises Delivery Tracking and Installations with New AI Software Fort Doors, the Birmingham-based producer of garage doors, has launched an innovative AI-powered software system to revolutionise delivery tracking for customers and manage installations for dealers. Customers can now track their orders as they are en route to the delivery location. This allows buyers to accurately time their arrival onsite to coincide with the delivery, thus avoiding the hassle of long waits. “Before the vehicle leaves our factory, customers receive text messages and emails so they know what will be delivered and when. As soon as it starts moving it can be tracked,” explains Fort Doors Director Lee Moon. “It has taken significant investment to allow this system to go live and it has helped us immensely in the automatic management of the fleet and drivers. The level of real-time communication and convenience has proven extremely popular.” But the AI software doesn’t stop there - later this year it will be available to Fort Doors distribution partners and installers, allowing them to fully automate the booking and allocation of installation teams. The system can be operated from a mobile device and allows installers to photograph finished jobs and obtain customer signatures that automatically update the software. This means dealers can generate invoices faster without waiting on paperwork. “You can manage your installation team easily and let your customers have relevant up-to-date information without the need to telephone in advance,” adds Lee. “This allows us to save time and costs while keeping clients happy.” Fort Doors is currently seeking businesses to join a pre-launch trial of the installer software to provide additional testing and feedback before the full rollout. Interested parties should contact the company directly on 0121 749 3699 to register. Successful Product Launch Leads to Fort Doors Factory Expansion Along with the cutting-edge software release, Fort Doors has also seen great success with the recent launch of its expanded insulated side-hinged door range. The product is so popular that the company has had to expand its production facility to cope with demand! The new range has delivered on customer requirements like thermal performance, durability, and ease of installation. Adjustable features, built-in locking, and optional windows and sidelights add to the flexibility and customisation possible. “To get to a position where we need a factory expansion is a testament to the design team’s ability to produce an excellent product that fits with our mission to deliver style, quality and great value to our customers,” says Fort Doors Director Lee Moon. To find out more about Fort Doors, visit www.Fortdoors.co.uk, or call 0121 749 3699
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