Door Industry Journal - Summer 2017

MEET THE LATEST ADDITIONS TO THE SWS UK TEAM SWS UK, based North West of England have a reputation for delivering excellent customer service and providing their customers with a first class response during both the sales and after sales process. This, coupled with the fact that SWS UK remains to be a progressive and innovative company has aided the business in growing from strength to strength since its opening over 30 years ago. As the business continues to grow, it has been necessary for the manufacturer to invest in a number of new employees. Some of the latest appointments include: Rob Bond – Regional Sales Manager (Sectional Garage Doors) SWS UK’s team of Regional Sales Managers have expanded with the addition of Rob Bond, a sectional garage door expert with over 30 years’ experience in the garage door industry. Rob joins the team equipped with extensive product knowledge in addition to a specialist acumen within the sectional door market. Managing the sales for their SeceuroGlide Sectional Doors, Rob works alongside their regional sales managers and customer service advisors to bring an unrivalled service to their customers. Liam Withers – Customer Service Advisor Liam joined SWS UK in early February and has proved himself to be a valuable member of the Customer Service team. With a background in hospitality, Liam boasts widespread experience in a fast-paced customer focused environment where managing large events, weddings and restaurants was part of his daily routine. Liam has been delighted to transfer his excellent customer-based skill set to his new role with SWS UK. Deena Mason – Customer Service Advisor The latest member to join SWS UK’s customer service team is Deena who started in the department in April of this year. With experience in the Kitchen Design industry, Deena understands the importance of building relationships and is adept at problem solving and meeting customer expectations. Her experience has also equipped her with an excellent eye for detail and an efficient, friendly attitude. All of these qualities will inevitably see her become an asset to SWS UK and their network of distributors. Dave O’Flynn – Regional Sales Manager (South East) SWS UK’s distributors located in the South East of the country are benefitting from the experience of their new Regional Sales Manager Dave O’Flynn. Dave, who joined SWS in June and lives in Southampton has 10 years’ experience in both housing development and banking and is delighted to be able to transfer his excellent customer care and construction skills to his new role with SWS UK. Jade Colgan – Production Planner Jade has been with SWS since April of this year and is thoroughly enjoying her busy role of Production Planner. With 10 years purchasing experience in the oil and gas industry, Jade appreciates the importance of excellent customer relations and attention to detail. As production planning is one of the company’s most central roles, Jade is in regular contact with both her colleagues and SWS UK’s distributors. Justin Mercer – Technical Support With an increasing number of exciting new products, as well as innovative developments to their existing range, SWS UK understands the importance of excellent technical support and have recruited Justin to assist their distributors with over-the-phone technical queries. Following rigorous training, Justin has an excellent understanding of both the technical construction and operation of their product range and enjoys guiding on-site installers should they experience any difficulties during set-up. With the addition of their new members of staff, SWS UK are confident that they will continue to offer unrivalled customer service to their customers. Managing Director Colin Reoch said: “We are delighted with the development of our range of products, and the subsequent growth of our business has resulted in us expanding our team across various departments. We are proud of our reputation within the industry for providing an excellent service, and are certain that our excellent new employees will be an asset to our growing business and the support we provide to our distributors.” To contact the SWS UK team, telephone their head office on 01524 772400. THE door industry journal summer 2017 Also online at: www.dijonline.co.uk 29 industry news