Also online at: www.dijonline.co.uk 76 THE door industry journal summer 2022 Industrial Doors & Shutters Need a Technical Drawing with Your Quote? Alliance Doors has it Covered! Leading trade supplier of industrial doors and folding shutters, Alliance Door Engineering, have over the last few years, been busy developing their IT systems and some recent changes are proving popular with their customer base. Regular customers of Alliance will be aware that they are now sending technical shutter drawings with all of their quotations. This provides their customers with detailed information, in several formats, at the initial quotation stage. In addition, the drawings can also be personalised with their customer’s branding, so that they can be forwarded to the end-user for approval, further improving the service they provide. When an order is placed with Alliance, the drawings can be approved at the point of order, meaning the door can immediately be allocated a production slot. This has accelerated and enhanced the customer journey from the initial enquiry, through to order fulfilment. Alliance Door’s Sales Director, Tim Stuart, commented: “The bedrock of Alliance’s reputation has been built on supplying our customers with robust, uncompromising quality, and fitter-friendly products. The last few years have seen us place a real emphasis on enhancing the service we provide to our trade partners. After extensive customer research, we identified that the need for fast and easily accessible, detailed information at the initial quotation stage was an area on which we must focus. Utilising the talent of our team here at Alliance, we’ve developed a new IT programme which automatically generates a CAD drawing when we produce quotations for all of our product types. Not only that, In the coming months we will be launching our online portal which will provide access for our trade partners to generate quotations and drawings 24 hours a day, 7 days a week, 365 days a year. Of course, the online portal will not replace the more traditional ways of keeping in touch with us, we will always be at the end of the phone to assist and discuss your specific requirements” This is just the beginning of a series of innovations that Alliance Doors cannot wait to share with you which will ensure they provide an unrivalled and innovative service to their much-valued customer base. For further information and the company please visit www.alliancedoors.co.uk, call 01942 683601 or email: info@alliancedoors.co.uk Interested in appearing in the Winter Edition? SAVE THESE DEADLINE DATES: Features Editorial Advertorials 15th October 28th October 10th November
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