Also online at: www.dijonline.co.uk 92 THE door industry journal summer 2022 Automated Gates & Barriers Recent improvements at aluminium gate specialist ALucorb has led to a streamlined sales and ordering process that provides even better service to customers. HorizAL is the French aluminium gate manufacturer that has partnered with Stockport-based ALucorb to offer UK gate installers access to a wide range of durable, reliable and great-looking gates. The improvements have seen ALucorb develop a new process, which follows a swift and well-ordered flow: • When a gate installer enquires, a quotation is produced on Excial software, along with visuals and dimensioned drawings. • If an end customer contacts ALucorb directly (rather than through an installer) the lead is qualified and a quotation and drawing produced, before being passed to the nearest installer in the HorizAL network, so they can make direct contact. • After an order has been placed, a fully detailed and dimensioned drawing is produced for the installer and their customer to approve, before manufacturing. • After a lead time of approximately 8-10 weeks (this varies depending on gate model choice and colour finish) orders are delivered to ALucorb from the HorizAL factory, before being sent directly to the site at a time that suits the installer. • ALucorb provides full post-sales support, so the installer is never left with any unanswered questions or unsolved problems Installers are currently able to access a wealth of marketing materials and tools, designed to demonstrate the superior quality of the HorizAL product to potential customers. This includes full-colour brochures and business cards with their own company logo & details, a price list, technical brochures, colour catalogues and demonstration cases. Sample gates in padded protective bags can also be provided along with a new technical addition to the HorizAL operation - a 3D ALucorb Improves Customer Experience with New Sales and Ordering Process
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