Also online at: www.dijonline.co.uk How Ellard’s Operations Team Assures Quality Performance and Minimal Errors At Ellard, maintaining high standards of quality and minimising errors is crucial. Their operations team works hard to ensure that every aspect of our process, from inventory management to packing and quality assurance, meets the highest standards. In this article, we’ll delve into the meticulous efforts of their inventory team, quality packing process and dedicated Quality Assurance team, showcasing the content of three insightful videos that highlight our commitment to excellence. Inventory Team and Accurate Inbound Receipt The Inventory Team is crucial in creating a quality baseline to ensure high standards across the entire operation. Accurate inbound receipts ensure smooth and efficient operations, leading to 100% fulfilment every time. Ellard ensures year-round accuracy by implementing regular cyclic counts, guaranteeing an accurate stock file and addressing potential discrepancies. This stringent process is vital in making its end-of-year audits error-free and consistent. Accurate inventory management is vital for reliable orders and effective error tracking, allowing us to maintain a high standard of service. Part 2: Quality Packing Here, we highlight Ellard’s quality packing process, which is a testament to their dedication. Skilled hands delicately select and place items into boxes. Each order receives the meticulous touch it deserves, ensuring perfection from their hands to yours. They’ve worked hard to implement a system that upholds their values. Named after employee Lee Royle, they do things the ‘Royle way’, a standard that guarantees each order you receive exceeds your expectations. Its cutting-edge ‘paper jet system’ keeps your items secure, safeguarding them on their journey to you. This is a sustainable solution that reduces our plastic consumption without lowering our standards. The dedication to quality extends to every package, ensuring they deliver excellence one package at a time. At Ellard, quality isn’t just a standard—it’s their legacy. Part 3: Quality Assurance Team Here, we spotlight the dedicated Quality Assurance team led by Paul and John. After picking and packing your order, it goes to the Quality Assurance team. Their job is to check its contents, making sure everything you’ve ordered is in the box and that each item is in perfect condition. “We do our best by thoroughly checking each order to ensure it’s perfect for the customer. We understand how important it is for your order to be right, so we take time to perfect it. Your satisfaction is our top priority. When your order leaves our facility, you can be confident it’s been carefully checked”. With our quality assurance team, you can trust that your order is in good hands, ensuring quality from our door to yours. Conclusion Our operations team plays a vital role at Ellard. From the accuracy of our inventory management to the meticulous packing and thorough quality checks, every step is designed to ensure customer satisfaction. With such a team on the job, you can be confident that your order will arrive perfectly prepared. www.ellard.co.uk 45 THE door industry journal summer 2024 Industry News The Carbon Literacy Project has been instrumental in transforming our understanding and approach to climate action at Ellard. By achieving 100% carbon literacy, we are not only contributing to a more sustainable future but also setting an example for other organisations in the industry to follow. We invite you to join us on this journey and make your own commitment to carbon literacy and environmental sustainability. Together, we can make a significant impact on combating climate change. www.ellard.co.uk
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