Also online at: www.dijonline.co.uk 74 THE door industry journal summer 2024 Industrial Doors & Shutters Alliance Door Engineering’s Online Portal Supports Customers 24/7, 365 Days A Year Earlier this year, industrial door and shutter manufacturer Alliance Door Engineering launched an online portal that enables their customers to generate quotations and drawings 24/7, 365 days a year. The custom-built portal is designed to be user-friendly and provides a simple platform for configuring shutters to suit their intended environment. It can generate quotations and produce CAD drawings that can be personalised with the customer’s logo. The Wigan-based company is delighted to report that this innovative platform has been well-received, with around 25% of customers already taking advantage of its features. Commenting on the portal, Alliance’s Sales Director said: “The portal provides greater flexibility to our customers, enabling them to log in at their own convenience, even outside regular working hours if needed. The feedback we’ve received has been excellent. Additionally, there are many more features we’ll be adding to the portal in the coming weeks that we are confident will greatly benefit our customers. “With many customers utilising the portal, Alliance’s customer service team has noticed that the workload has been eased during busier periods, ensuring that they can still respond to inquiries in a timely manner. “Alliance is keen to stress, however, that the online portal is not intended to replace the more traditional ways of keeping in touch with them. They will always be available at the end of the phone to assist, provide guidance and discuss customers’ specific requirements. This reassures our customers that we value their preferred methods of communication.” For more information, please visit their website at www.alliancedoors.co.uk or contact them at 01942 683601 or via email at info@alliancedoors.co.uk .
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