Door Industry Journal - Winter 2016

Also online at: www.dijonline.co.uk garage doors NRG AUTOMATION’S TECHNICAL SUPPORT TEAM SOLVES 94% OF PROBLEMS Have you taken advantage of NRG Automation’s 7 day a week technical support number and experienced first-hand the level of service? NRG Automation pride themselves on being more than just a supplier and believe that you deserve their attention when you need it. Since the last issue of the Door Industry Journal, NRG’s technical manager Kim Arnold told us that she and her technical team have solved over 94% of calls from site. Kim added: “Ben and I are available any day of the week between 8.30am and 7.30pm. So, if you have a problem with an NRG Automation product, DO NOT leave site. It is more than likely that we can solve the problem over the phone and you can get paid there and then”. Garry Terry, owner of Bulldog garage doors, was happy to sing the praises of the technical team: “Not only have Kim and Ben solved problems for me on site, they have come to my premises and trained all my staff. This dedication has been first rate, and the knowledge we have gained has increased our customer’s confidence in us”. For more information on NRG Automation’s training courses, which are available either at NRG HQ, your premises, or on site, please call 0151 424 8900. And don’t forget if you are stuck on site call 07904 631981