Door Industry Journal - Winter 2018

Also online at: www.dijonline.co.uk THE door industry journal winter 2018 Industry News 12 Somfy Dexxo website is launched The new website provides the best place for trade assistance and support for the six member areas that it represents and permits the simple downloading of publications. A dedicated members’ area offering a host of services such as a ‘business support area’ where press release and business plan templates can be accessed to support their business growth, will also be an important feature. In addition, regular news updates and social media interaction are part of the new site. • Explore the features of the Dexxo RTS range, • See Somfy’s NEW range of controls for up and over garage doors. The new website provides a thorough overview of the new range of Dexxo RTS motors and controls for garage doors. Professionals and end users are able to access information quickly and easily. Where to buy and how to install is supported by the available installation guides. To make sure you are always aware of the current promotions and how to make homes smart, including the Dexxo product for garage doors and its compatibility with other Somfy products, check out what the site has to offer at www.dexxo.co.uk . A New Face at Somfy, welcome to Nicola Marsden What is your role? My role is that of Customer Service Manager for Somfy UK. My focus is to improve proactive communication with our customers and increase customer satisfaction. Did you work in customer service before? I previously worked for the UK’s leading supplier to communal and district heating systems, who won various awards for innovative products and smart metering technology. For the past 30 years I have always worked in Customer Service in various industries; hospitality, retail, education and energy to name a few and am looking forward to the challenge of a new role at Somfy UK. Why Somfy? With the ever-increasing popularity of home automation, it’s an exciting time for the industry as a whole; open protocol will increase the end users’ choice of products and I’m looking forward to working with the great team at Somfy to provide our B2B and B2C customers with first class customer service along with technical expertise and support. Somfy has a very strong and well-deserved reputation within the industry and I’m very keen to be part of the continued success and improvements in the months and years to come. www.somfy.co.uk