Door Industry Journal - Winter 2019

32 THE door industry journal winter 2019 Industry News Also online at: www.dijonline.co.uk Somfy Focuses on Their Customer Support Team Somfy, the world leader in the automation of home and building openings and closures, have recently invested in a new Customer Service Manager and additional Customer Service Advisor for their team in the UK to support strong growth in the UK market. The Somfy UK Customer Service Team are dedicated to providing a friendly and efficient service to Somfy’s B2B and B2C customers. They are the first point of contact, offering immediate advice, product information and technical support during the installation of Somfy products as well as after service support. Steven Montgomery, Managing Director for the UK & Ireland said: “A great customer service team has been at the core of what Somfy has brought to the UK along with its market leading products. In recent years, the changing shape of who and how we are contacted for both technical and customer service has significantly changed. These new appointments in conjunction with a new modern telephone system will help us meet those challenges and ensure we continue to maintain and improve the service we offer”. Helen Burrow – Customer Service Manager Helen started at Somfy in September 2019, prior to this she worked for a large chemical distribution company. During her 13 years Helen’s roles included Customer Service Advisor, Customer Service Manager, Compliance and finally Key Accounts. The various roles enabled Helen to gain both Commercial and Sales experience while refining her skills in Customer Service Management. On joining the business Helen said: “I am excited to see what the future holds for me at Somfy and looking forward to using my skills and knowledge to assist the team in delivering a first-class customer experience” Alaina Gibson - Customer Service Advisor Alaina joined Somfy in 2018 in the role of Customer Service Administrator. Alaina has worked in administration in various companies including Design Engineering, IT Support, Recruitment and Travel Health for the past 22 years, with nearly 10 of those in a Sales and Customer Service capacity. Alaina loves to connect with customers and staff at all levels to provide them with the support they require. Alaina has a wide range of interests including baking, cooking, going to the gym, reading, karaoke and travelling. Kerry Higgins – Customer Service Advisor Kerry joined Somfy in 2017 as Somfy Shop Customer Support and is now responsible for supporting a number of other departments, including Sales. Kerry’s main areas of focus is supporting end users with Smart Home and Somfy Protect queries. Before joining Somfy, Kerry spent two and a half years travelling the USA, South America, Australia and Thailand. She enjoys embracing different cultures and climates across the world. Kerry has a Technical Certificate in Plumbing Studies and enjoys outdoor activities such as Stand Up Paddle boarding and Roller Derby. Emma Thackray – Customer Service Advisor Emma joined Somfy in September 2019 in Customer Service Administrator after working in financial services, specifically complaints and compliance, for 10 years. Although Emma has never worked in this industry before, she brings some customer centric skills into the role and can balance with rational thinking, given she is a fan of compliance. In her spare time Emma lives and breathes history, plays PS4 and plays with her chinchillas and cat! Aidan Aedy – Technical Support Aidan started his career in the electrical field moving to a PLC/Robot/SCADA programmer in industrial automation and process control. He has spent the last 14 years helping Somfy customers in the demanding field of the technical department. Aidan advises clients on technical issues as well as specifying motors/adapters/brackets etc. He also enjoys producing documentation and administering the TaHoma and Connexoon registration process for the UK. Aidan says: “I am really looking forward to the technical advancements Somfy are making in quieter, more intelligent motors and controls. I cannot wait to see what comes next; it is genuinely exciting!”. His love for all things that involve technology does not stop at work as he is currently attempting to 3D print a storm trooper helmet from his favourite film ‘Star Wars’. Andrew Dine – Technical Support Engineer & Sales Administrator Andrew joined Somfy in the position of Technical Support Engineer/ Sales Administrator in January 2019. Andrew has background in customer service and is a recent graduate of an HND in Electrical/ Electronic Engineering. One of the key lessons Andrew came away with from his education is try his best to never shy away from a challenge or a problem that may need solving. In his spare time, Andrew plays for the Bradford Sabres University Ice Hockey team, which sends him up and down the country competing against other Universities in his league. For more information about the company and its products visit www.somfy.co.uk