Door Industry Journal - Winter 2019

Also online at: www.dijonline.co.uk Industrial Doors & Shutters 24 Hour Support from SWS UK’s Technical Department Known for their quality products and excellent customer service, SWS UK is leading the way in technical support with a service that is available 24 hours a day. With a broad spectrum of products including garage doors, security shutters, fire protection systems and industrial doors, SWS UK appreciates the importance of technical knowledge and has invested in a department which is wholly committed to assisting distributors with over-the-phone advice, which is accessible prior, during and after installation. Impressively, the service doesn’t close at 5:00pm, or indeed ever thanks to a dedicated mobile line which can be reached 24 hours a day, 365 days a year! With many retail, public sector and commercial premises insisting on installs taking place outside of their normal operating hours, SWS UK’s distributors are secure in the knowledge that a member of the technical team is always on hand to offer support should they need it. Commercial Manager, Martin Fletcher, commented: ‘We appreciate that it’s not possible for all installations to take place during the conventional working week, therefore we felt it was important to provide a technical support facility which was available outside of these times. Many of our distributors have complimented the service and have found it to be an invaluable safety-net when on site out of hours, especially as in most cases we are able to resolve any issues over the phone, thus eliminating the need for a further visit to site.’ Need Support with an SWS UK Product? If you have a query relating to one of SWS UK’s products, whether its before, during or after installation, why not give their Technical department a try. They can be reached on 01524 77223 or 01524 772426. To access their 24 hour line, call 07779 314226. Duncan Maffey – Technical Advisor Justin Mercer – Technical Advisor