Door Industry Journal - Winter 2021

Also online at: www.dijonline.co.uk 89 THE door industry journal winter 2021 Industrial Doors & Shutters “Invoices can be raised immediately on job completion and since the system allows us to provide such good proof-of- service, disputes are very much a thing of the past. For management, BigChange really does bring peace of mind. We’ve got access through a BigChange management smartphone app that gives us complete round-the-clock visibility of everything going on. It means we are always in control and able to provide the high levels of service whatever the operational challenges,” Quealey adds. Making the Switch; what BigChange customers are saying: Chris Blount, Director of Blount Shutters. “We are fixing 9-out-of-10 faults on industrial doors and roller shutters at the first visit after introducing BigChange, boosting customer service levels to our blue-chip clients such as Tesco, Lidl and Dunelm. BigChange is with us at every step; from the moment a fault is reported, through quotation to the booking of an engineer. The system informs what stock each van holds, communicates ETAs to our customers and keeps our workforce safe and informed with automated vehicle checks, risk assessments and access to customer records. This is realising significant service improvements not least a 30 per cent increase in first-time fix rates.” Lee Parker, Director, All Round Security “Our challenge is to manage growth whilst maintaining our high- quality service. With BigChange we have something that not only dramatically improves our business efficiency, service and productivity but also a solution that will allow us to freely expand the business thanks to the automation and ease of access via mobiles and the cloud. The beauty of BigChange is that it can be easily configured to do just about anything so we are not restricted, IT wise, in what we can offer. For a mobile service operation like ours, the killer of productivity is the travel time to jobs. With improved scheduling, routing and resource allocation using BigChange scheduler software we’ve already improved engineer productivity.” Floyd Manship, Managing Director, Industrial Door Services “By eliminating paperwork and keying in records the improvement in efficiency has been remarkable. However, the greatest rewards from the BigChange system are in managing the business as it gives us complete visibility of all jobs, 24/7 from anywhere. As a management tool, it really has become invaluable and has transformed the business. BigChange makes it easier to manage people as it acts as a smart manager making completely rational decisions. For example, it automatically assigns the nearest engineer to a job so there is no argument; it helps avoid conflict and helps ensure better decisions are made to the benefit of everyone. Whilst using paper it took days to get back engineer reports which held up raising quotes and invoices. And some things never got invoiced because the paperwork was missing. With BigChange we don’t miss things and don’t have to wait. We can quote and invoice immediately so we get quicker decisions on quotes and quicker payment of invoices, improving cash flow. Transparency has to be the way to go in our market. BigChange gives us the tools to be completely transparent. And as a management tool, it is great as I can see everything going on and every day and every week - I can see exactly what we have spent and how we are performing.” About BigChange Launched in 2013 and based in Leeds, UK, BigChange is a leading Field Service Management Software Provider trusted by almost 1,700 field-based organisations around the world. BigChange employs 200 people and is recognised as an outstanding employer with a 2 Star Accreditation from Best Companies. In 2020 BigChange was awarded a Queen’s Award for Enterprise: Innovation, one of the highest business honours in the UK awarded for the company’s contribution to international trade, innovation, sustainable development and promoting opportunity. The company has also featured in the Sunday Times Tech Track 100 in 2018, 2019 and 2020 and was named in the 2018 Deloitte Technology Fast 50. BigChange is the complete Job Management Platform that’s helping field service businesses across the UK to win more work, take control of their operations and deliver winning customer experiences. Discover how BigChange can make your business grow stronger or book a free demo at www.bigchange.com