Also online at: www.dijonline.co.uk THE door industry journal winter 2023 113 A regular comment column brought to you by Claire Blakemore, Managing Director at Mul-T-Lock UK Responding to the Retail Crime Epidemic In the face of an escalating retail crime epidemic, the industry is grappling with a relentless challenges. According to recent statistics, shop thefts have more than doubled in the past three years, costing retailers £953 million a year. In 2023, retailers reported the highest-ever levels of retail crime, with 850 incidents occurring daily. Employee theft has seen a significant increase, with nearly 500 incidents each month. High inflation and the ongoing cost of living crisis have contributed to this complex issue, affecting individuals, families and communities. Some theft has been born out of financial strain, while organised gangs take advantage of stretched police resources. Many incidents go unreported. This surge in retail crime not only impacts retailers’ bottom lines but also has far-reaching implications, with department store brands expecting to lose an average of 32% of customers due to these issues. To combat this growing epidemic, which is only going to get worse in the lead-up to Christmas, it’s crucial for us to offer necessary protection, technologies and strategies. Security measures must integrate seamlessly with their surroundings to maintain a calm and welcoming retail environment, especially when consumer confidence is low. It is essential that the security industry offers protection at all levels, from the perimeter protection of a store using reliable, durable CEN-rated and Sold secure-rated padlocks. The foundation for all good security is the locking mechanism, especially the quality of the cylinder. You can have the smartest, most sophisticated, internet-enabled, biometric scanning system in the world but if the locks are poorly designed, low quality or not purpose-built, then security will be breached swiftly. 3* cylinders present optimal security and combat possible threats such as key bumping and lock snapping. A small upgrade can make a significant difference. Building comprehensive security specifications, designs and installations is essential. Mul-T-Lock’s network of approved professional locksmiths and dealers can ensure a full risk assessment to recommend security systems, early on in the specification process to enable efficient and proper installations with minimal disruption. Continued maintenance and monitoring ensure the functionality and effectiveness of security systems, enhancing the overall security posture. In summary, the retail industry faces a significant challenge from the ongoing retail crime epidemic. The security sector must step up to support retailers with proactive, vigilant and resilient solutions. By partnering with retailers and offering tailored solutions, Mul-T-Lock can support a safer and more secure retail environment. Claire Blakemore Managing Director Mul-T-Lock UK For more information, please visit www.mul-t-lock.co.uk .
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