Also online at: www.dijonline.co.uk 20 THE door industry journal winter 2023 Industry News BigChange Drives Growth at Building & Facilities Access Company Crucial Engineering The cloud-based system is used across the company to provide end-to-end automated workflows from initial enquiry through to job completion reporting, invoicing, and customer care follow-ups. Having seen business growth of 800 per cent since implementing the cloud-based system, Crucial Engineering now plans to increase its geographical coverage using the BigChange Collaboration Network. The Network allows Crucial to connect with sub-contractors nationwide who also use BigChange, ensuring consistent procedures, reporting, performance and service KPIs. “I knew right from the start how I wanted the business to run so I adopted BigChange after just three months of trading,” commented Paul Van Heeswyk, Managing Director and founder of Crucial Engineering. “I was literally loading jobs onto the system in the morning, doing the work during the day, and completing reports and invoicing while I ate my dinner. Despite being mocked for creating more work for myself, I was adamant, that if I wanted the company to succeed and flourish, I needed to put in place the correct working practices, that would allow managed expansion, underpinned by the highest levels of efficiency and service. Crucial Engineering is underpinning a UKwide expansion of its aluminium fabrication and automated access business with the BigChange job management system which live links field engineers to backoffice support staff using a mobile app.
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