“BigChange has given me this and more,” he continued. “Using BigChange we have had the working practices and management structure of a much bigger company from the start. This has mitigated many of the growing pains that companies like ours have to go through.” Crucial Engineering was established in 2016 specialising in automated access systems including industrial doors, automated gates and barriers and loading bay solutions. Working with blue chip clients such as Audi, Arnold Clark, CBRE, and Travis Perkins, Crucial has added an aluminium fabrication division and a glazing production division, which includes manufacturing and installing aluminium curtain walling, shopfronts, windows, and doors. Using the BigChange job management system, which incorporates a mobile workforce app, customer relationship management (CRM), job scheduling, live tracking, resource management, job finance and business intelligence, has meant that Crucial has been virtually paper-free for more than 6 years. The BigChange Collaboration Network has also allowed Crucial to identify and engage with other BigChange users. With Crucial, its new partners, and existing contractors, all using the same reporting platform, the customer receives a seamless service and management has total visibility of the mobile operation. By sharing existing and proven digital workflows Crucial can also maintain its first-class customer service levels and performance targets, regardless of who is actually delivering the work package. “Like us BigChange continues to evolve and adapt,” he concluded. “During the last few years, we have had to diversify our product and service offering and BigChange has continued to deliver. “Using BigChange we have proven, that in spite of difficult or challenging circumstances, we can provide the highest levels of choice, quality and service, and we are confident that we can build on our growth profile and achieve our ambitions for a UK-wide operation.” For more information: email: info@bigchange.com, +44 (0)113 457 1000, www.bigchange.com 21 THE door industry journal winter 2023 Also online at: www.dijonline.co.uk Industry News Have you liked our Facebook page yet? We post news everyday! www.facebook.com/DoorIndustryJournal
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