introduces by Oil and Gas UK’s Efficiency Task Force in 2015. As well as a collective commitment to work effectively, efficiently and co-operatively, the Charter suggested that differences of view on retained money could focus on the individual part of the contract at issue. Thus, if the matter in dispute was worth only 5% of the whole contract, then that would mean that 5% wouldn’t be paid rather than holding onto all the monies in the meantime while it was resolved. The GVA of the construction industry in the UK was £108.7 billion, according to number-crunching site Statista, compared to a contribution of £30 billion by the oil and gas sector, which admittedly is winding down. Action on retentions will eventually have to be at a legislative level. If it can raise standards across the board, create greater transparency and co-operation and avoid the annual cull of small firms who haven’t been paid for the work they’ve done, then surely it’s worth a try. Calum Melville is CEO of Edison Capital. For further information about Edison Group, please contact: Calum Melville at www.edison-group.co.uk/contact/ Meet Luke Scott: Ellard’s Newest External Account Manager for the South-East At Ellard, they believe in delivering excellent customer service and support to help their partners succeed. With that in mind, they’re thrilled to introduce Luke Scott, their newest External Account Manager for the South-East. Luke brings a wealth of experience and a customercentric approach to the role. In this interview, we learn more about Luke’s background, his thoughts on working with customers, and what excites him about his journey at Ellard. Can you tell us a little about your background and experience before joining Ellard? “Before joining Ellard, I spent about eight years in sales and account management. I began my career selling composite doors, windows, and bifold doors to the trade, which involved a lot of cold calling. I then transitioned to the fire and security industry, selling security and fire systems to a diverse range of companies across the UK for six years. This experience led me to account management in facilities management, where I worked with some of the largest manufacturers in the UK automotive sector. After a brief return to fire and security, I joined Ellard, and the past three months have flown by in a really positive way!” With such a diverse background in sales and account management, Luke is well-equipped to serve the unique needs of customers in the South-East. His journey through multiple industries has given him a wealth of knowledge and a strong foundation for building lasting customer relationships. What excites you the most about working with customers in the South-East? “What excites me most about working with customers in the South-East is the opportunity to collaborate with a diverse group of clients. Each customer differs in size, ways of working, and their values. I look forward to building long-lasting, strong relationships and contributing in any way I can to my customers’ success!” Luke’s enthusiasm for customer engagement and relationship-building is evident. His approach aligns with Ellard’s focus on delivering tailored solutions and personalized support to every client. How do you plan to ensure smooth communication and support for your customers? “To ensure smooth communication with my customers, I will provide regular updates on Ellard products and any upcoming releases that could add value for their customers or installers. I will prioritise timely responses to their questions and actively engage the broader Ellard team to find the necessary answers. Clear communication is essential for me to understand my customers’ needs and ensure their full satisfaction.” Luke’s commitment to clear and proactive communication will help ensure that customers in the South-East receive the support they need whenever they need it. His focus on staying connected and informed means that clients can always rely on him for timely and accurate updates. What are you most excited about as you grow in this role? “What excites me most looking ahead is the opportunity to positively impact my customer base and the potential for growth for both my customers and Ellard in the SouthEast. I value the learning and development opportunities that Ellard offers, which greatly enhances my enthusiasm and excitement for my future here!” Luke’s drive to grow alongside his customers and his appreciation for personal development reflect the kind of leadership and dedication that Ellard seeks. Management is excited to see the positive impact he’ll make within the South-East region and beyond. The company is confident that Luke’s expertise and passion for customer success will make him a valuable asset to the team. Please join the team in welcoming Luke to Ellard—be sure to reach out and say hello if you’re in the South-East! If you want to contact Luke, you can email him at lukes@ellard.co.uk. 29 THE door industry journal winter 2024 Also online at: www.dijonline.co.uk Industry News
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